Approval required

Awareness → Presentation

Introduction to C-PASS (CPASS101)


Description

Ensuring you can confidently explain, guide, and troubleshoot basic C-PASS customer concerns.

Requirement: Mandatory Availability: Internal Unit Origin: General Business Operations

Content
  • Pre-Assessment
  • C-PASS
  • Convenience Pay App
  • How C-PASS Works
  • C-PASS Ecosystem
  • Feedback Checkpoint
  • Anticipated Customer Concerns
  • Quick Reference Guide
  • Assessment
  • Bonus Activity
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 6 months
Back